We take pride in how many of our Network agents go above and beyond the average standard of customer service to wow clients.
Everything from community tours, introductions to neighbors, goody bags on closing day to a helping hand on moving day – we’ve seen agents provide some pretty incredible “holy cow” moments to homebuyers and their families.
But these success stories all have a similar start.
Whether it’s a Veteran or civilian, the most important step to establishing a productive relationship with a client is to determine their why.
Why are you moving?
Why now?
Why this city?
Why this many bedrooms/bathrooms?
It sounds simple – and it is – but it’s a straightforward approach that can end up being the difference between a lost client and a repeat customer.
First, by defining the client’s why, you can then narrow your focus on the things that are most important in their home search. But this also helps create a personal connection as you learn more about the client and their family, which in turn strengthens your relationship and builds trust.
The more you connect and learn about a client, the easier it is to “wow” them with your attention to detail and incredible service. That not only helps make their current home search more fruitful, but solidifies a trusted relationship for the next time they’re in the market!